Puerto Plata Restaurant in Jacksonville, Florida

The food is so delicious. Pleasant and courteous servers with a nice relaxed atmosphere. I would highly recommend.

This restaurant has very good food but bad customer service!! We arrived around 1:50pm, ordered our food around 1:57pm, 2:30pm came I noticed we had not received our food yet.. I asked the waitress what was taking so long? She went in the back to check with the cook only to come back to tell us that our ticket was misplaced and they were making the Order now.. I noticed it was 2:56 and all the customers who came after us were eating the same this we ordered and I was wondering why wouldn't they just give those meals to us if we were there first but instead they made us wait! So we decided to leave around 3:10pm I notified the other waitress to let our waitress know that we were leaving.. our waitress came outside. I thought she would try to convince us to stay but instead she asked what about paying for the sweet tea that we ordered?!?! I informed her that we have been waiting for about hour and a half and she expect me to pay for a sweet tea?? She just went back inside, never apologized or anything..