Pottery Barn in Jacksonville, Florida

I'm in the process of furnishing one of our guest rooms and came into Pottery Barn to look at their peices in person that I had seen online and to potentially place an order. I walked in and attempted to navigate their show room and I only found 4 different beds on display. I proceeded to looking for a store associate for assistance in finding what beds they had that came in a full (the website does not have an option to filter by size). I was first approached by a man who worked there told me he would be right with me. I waited around a while, and he never came back. I woman who worked there and she said she could help me. I explained that I had already looked online and I was looking for a Full bed for a small guest room and wanted to know what they had available in a full since their website was not easy to navigate. After this was said, She walked me over to a computer and pulled up their store site. There was STILL no option to filter by size. I waited 10 minutes for her to come back. After she did not come back, I left and continued my furniture shopping elsewhere.

Store is always clean and neat in appearance. I have always received exceptional customer service.